Retreats and Tours Peru Loyalty Promise
As avid travelers, we see things from your perspective. It is our sincere desire to exceed the expectations of everyone who gives us the privilege of sharing their travels with us. With us, you are never just another tourist, but a person who has decided to share in our love to experience other places and cultures.
COVID-19
In case Covid-19 travel restrictions are applied at the time of the retreat prohibiting guests from traveling, the event will be rescheduled or the payments made can be applied to any of our listed retreats with space available.
Please find below our terms and conditions for Retreats and Tours Peru. Please read them carefully and do not hesitate to contact us if you have any questions.
By accessing this website, you are agreeing to be bound by these website Terms and Conditions – which may be amended from time to time – and all applicable laws and regulations. The materials contained in this website are protected by applicable copyright and trademark law.
Agreement to terms
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Retreats and Tours Peru, (“Retreats and Tours Peru“, “we“, “us“, or “our“), concerning your access to and use of the http://www.RetreatsandToursPeru.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.
Cancellation/Refund Policy
To be able to participate in Retreats and Tours Peru excursions or retreats you must have a valid passport and be able to travel to our destination independently. Flights are not included.
Failure to complete all payments by the due date will result in loss of entry to the event, no refunds will be given.
Travel insurance must be purchased independently as it is not included in the retreat price. It is your responsibility to read and understand our cancellation policy before making a reservation.
By agreeing to these terms and conditions you are stating that:
- You are authorized to use the Debit/Credit card and/or PayPal account.
- You will not charge back, dispute, or reverse any payments.
- We reserve the right to ban any account/person without notice for any reason.
- You have read the Terms & Conditions and agree.
- You agree to be bound to the Terms and Conditions and everything listed above and below. No deposit refunds will be granted.
Deposit
“Deposit”: a non-refundable sum that is required to secure your booking with us.
Due to exclusivity and limited availability, deposits are non refundable. There will be no deposit refunds provided in any circumstances at any time.
Cancellations made by the Guest
If you need to cancel any excursion or retreat with Retreats and Tours Peru, all cancellations must be received in writing. Any promotional inclusions (such as products offered) will be deducted from any refund if applicable.
If for whatever reason you need to cancel your retreat/excursion reservation after you have booked with us, the following refund policy will apply:
For retreats and excursions of seven days or longer:
If you cancel within 24 Hours of booking:
Once you have confirmation of your booking you have a further 24hrs to cancel and obtain a full refund, including deposit. After this period, the following conditions will apply:
On Excursions of 7 Days or longer
All payments are due 60 days prior to the start date of the booked excursion of seven days or longer, unless other arrangements are made in writing. Clients whose balances are not received by the 60 day deadline, risk forfeiting their booking. Once made, these payments are non-refundable.
Cancellations made by Retreats and Tours Peru
We reserve the right to cancel or postpone an excursion or retreat at our sole discretion. If we cancel or postpone an excursion or retreat, we will use reasonable efforts to reschedule the cancellation to within twelve months from its original start date. Booking fees paid by guests for cancellations or postponements shall be applicable to the rescheduled retreat, with a 20% discount or refunded completely.
If changes are made to your original booking we will inform you as soon as possible.
Retreat venues and Excursion accommodations are subject to change without prior notice. Changes will be of equal or greater value than the original.
Retreats and Tours Peru is not responsible for your expenses incurred in preparation for any canceled events, such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip.
All information provided on the website and any written and verbal form of correspondence is correct at the time of publication. However, due to mechanical faults, weather conditions, or what insurers call ‘Acts of God’, some amenities may be temporarily unavailable. Very occasionally, we may have to vary the advertised program due to unforeseen circumstances, in which case we will always try to provide an equivalent replacement. This may not always be possible. This is extremely rare, but could happen. The same applies to any of the activities. Clearly we will always do our level best to make sure all activities go ahead if possible.
Changes
If you would like to make changes to your booking week more than 90 days before the start date of your booked week, this is possible, however any difference in the rate of the new room booking (if applicable) will be applied. If you are looking to change weeks less than 60 days before the start date of your booked week, the above cancellation policy will apply.
Payments at the retreat
Please note that payment for items at the retreat; such as treatments, taxis, transfer, etc., can only be paid for by debit or credit card, PayPal, Soles or USD dollars.
Flights and Transfers
Flights must be booked independently, following confirmation of your booking. Please await booking confirmation before booking any flights.
We provide transport to and from the airport and for all excursions. We will monitor your flights and adjust the time of pick-up at no charge. For retreats, transfers other than those included in our packages are available at an additional cost.
Guests are welcome to arrange their own method of transport such as a taxi. Clients who book transfers independently will need to take full responsibility for their transfers.
Room Damages
If you damage your room or any of the property within your room we will automatically deduct the cost of repairing / replacing / redecorating from your registered card.
Comments and Complaints
If you feel unwell or are not happy with the retreat for any reason, please tell your Retreat Manager immediately and we will endeavor to take whatever action is required. Please bear in mind that any claims may be rejected if we are not given the opportunity to put matters right during your stay.
Room Share
For double occupancy room reservations, Retreats and Tours Peru takes no responsibility for the actions of the person/s with whom you ‘room share’. If for whatever reason you are unhappy with your ‘room share’ including but not limited to: clash of personalities; disagreements; snoring; other annoying habits etc, Retreats and Tours Peru cannot be held responsible. Please note that if you have booked a double occupancy room online we can guarantee that you will be sharing with an individual of the same sex. If you have a specific person you would like to room with, please email us and we will happily make those arrangements.
Adding a guest to Your Booking
If you wish to add a guest to your booking, please note that we have a maximum capacity of guests that we can accommodate on site. If we have not reached capacity we would be happy to add a guest to your booking, however once we have reached the maximum number of guests unfortunately we would not be able to add any further guests at that time. We always recommend confirming any changes as soon as possible, to avoid disappointment. Please note that places are only secured on receipt of payment.
Health Restrictions
General Waiver
You acknowledge that during any trip with Retreats and Tours Peru you participate voluntarily in any and all activities arranged, and insofar as is legally permissible, you surrender your right to any cause of action against Retreats and Tours Peru, their agents, contractors, and employees, arising from any loss or damage to any person or property that occurs up to and including death.
If you are currently pregnant, or under medical or psychiatric supervision, you must provide a Doctor’s certificate confirming your fitness to travel and take part in the retreat as well as notifying Retreats and Tours Peru. Retreats and Tours Peru, their agents, contractors, and employees are not qualified to offer medical treatment for those with psychiatric or deep emotional issues or those looking for counseling or therapy.
All health issues including allergies MUST be disclosed at the time of booking.
Our excursions and retreats are not suitable for people with physical disabilities that cannot take care or responsibility for themselves as we do not have the resources or expertise. There are activities in which people with mobility issues may not be able to participate.
Retreats and Tours Peru will not accept liability for:
- Any of the above events, or others beyond our control.
- Loss, injury, or damage (to you) or your personal property.
- Physical, medical or psychiatric conditions developing during or after your retreat.
Check that your travel insurance policy covers these and other contingencies.
Indemnity
You agree to fully indemnify without limitation any trainer(s), director(s) or contractor(s) against any injury, malpractice, mishap, or accident during any and all interactions with the Company away from, or at the primary place of business for Retreats and Tours Peru.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
Assumption of Risk
By agreeing to these terms and conditions, I/we state that I/we wish to participate in all activities provided by Retreats and Tours Peru. I/we realise that my/our participation involves the risk of injury and even the possibility of death. Furthermore, I/we confirm that I/we are voluntarily engaging in an acceptable level of exercise. Retreats and Tours Peru is not responsible for any injuries or losses incurred.
If I/we suffer with any health conditions, I/we confirm that I/we have either consulted with a doctor before participating in physical activity or I/we are accepting full responsibility for my/our own health and I/we acknowledge the risk involved.
Intellectual Property Rights
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of The United Kingdom, The United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
Photo / Video Release – Use of Image
You hereby grant to Retreats and Tours Peru the absolute and irrevocable right, and unrestricted permissions to use photographic portraits/images/videos of you that are taken during the retreat to use/republish/copyright, etc. for commercial use in association with Retreats and Tours Peru. You hereby release and discharge Retreats and Tours Peru from any and all claims and demands arising out of or in connection with the use of the photographs and video footage, including without limitation any and all claims for libel or invasion of privacy.
Privacy Policy
We care about data privacy and security. By using the Site, you agree to be bound by our Privacy Policy posted on the Site, which is incorporated into these Terms of Use. Please be advised the Site is hosted in the United States.
Term and Termination
These Terms of Use shall remain in full force and effect while you use the Site. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
Modifications and Interruptions
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.
We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.
Corrections
There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
Electronic Communications, Transactions, and Signatures
Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
Miscellaneous
These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.
Anyone found inebriated or under the effect of recreational drugs may be excluded from activities provided by Retreats and Tours Peru. No refund shall be given.
This contract is entered into under the laws of the United States and in agreeing to these terms and conditions you are doing so on behalf of yourself and any other parties included in your booking.
By booking any excursion or retreat with us you agree to be bound by and adhere to all policies and rules.
** Last updated October 22, 2021.
